Contact Us

Need help with a product or an existing order? The Novareliq customer support team is here to assist with questions about skincare products, beauty and personal care essentials, fitness equipment, workout accessories, wellness products, and other lifestyle essentials, as well as order updates, shipping information, returns, refunds, payments, privacy-related requests, and other customer service concerns.

Contact Novareliq

Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, product-related concerns, or privacy-related matters may require additional review time.

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps our team locate your order and assist you more efficiently.

For questions about skincare products, ingredients, product usage, or general product information, please provide the product name and a brief description of your inquiry so our team can assist you.

For questions about fitness equipment, workout accessories, product specifications, assembly, or usage instructions, please provide the relevant product details and explain your concern.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the product, packaging, and shipping label where relevant. This will help us review the issue and provide an appropriate resolution.

Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and return address for your order.

For hygiene and safety reasons, certain opened or used skincare and personal care products may be subject to return restrictions, except where otherwise required by applicable law. Fitness equipment and accessories may also be subject to specific return conditions based on their condition, usage, and the applicable Refund Policy.

Please do not send returns directly to our registered business address unless our customer support team has specifically instructed you to do so. The return address applicable to your order may differ from our registered business address.

For additional information regarding return eligibility, return timeframes, refunds, product conditions, and other applicable requirements, please refer to our Refund Policy.