Frequently Asked Questions

Last Updated: September 23, 2026

Welcome to the Novareliq FAQ.

Below you can find answers to common questions regarding products, sizing, orders, shipping, returns, refunds, payments, damaged or incorrect items, and customer support.

How do I place an order?

To place an order, select the product you wish to purchase, choose any available size, color, style, or other product options, add the item to your cart, and follow the instructions provided during checkout.

Once checkout has been completed successfully, an order confirmation will be sent to the email address provided at checkout.

Please review your order details, shipping information, and selected product options carefully before completing your purchase.

How do I choose the right product or size?

Product suitability and sizing may vary depending on the product.

For products such as skincare products, fitness equipment, workout accessories, personal care items, and other size-dependent products, please review the measurements, specifications, ingredients, and product information provided on the relevant product page before ordering.

Where applicable, we recommend reviewing your body measurements, skin type, personal preferences, and intended use, and comparing them with the product specifications.

Individual needs and preferences may vary, so product descriptions, photographs, or general recommendations should not be used as the only basis for selecting a product.

If you are unsure about sizing or product suitability, please contact us at service@novareliq.com before placing your order.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

How can I track my order?

When tracking information becomes available, it will be sent to the email address used at checkout.

Please note that tracking activity may take some time to appear after a shipping label has been created.

Carrier updates and tracking frequency may vary depending on the shipping provider, destination, and stage of delivery.

When will my order arrive?

Delivery estimates may vary depending on the destination, product availability, carrier operations, customs processing, weather conditions, holidays, and other factors outside our reasonable control.

Processing time and transit time are separate.

For complete information regarding order processing, estimated delivery times, shipping charges, tracking, and other delivery-related matters, please review our Shipping Policy.

Do you ship internationally?

Available shipping destinations will be shown during checkout.

Shipping availability, delivery times, shipping methods, and shipping charges may vary depending on your destination and the shipping services available for your order.

International shipments may also be subject to customs processing, import requirements, taxes, duties, or other destination-specific requirements.

Please refer to our Shipping Policy for additional information.

What should I do if my order is damaged, defective, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly at:

Email: service@novareliq.com

To help us review the issue efficiently, please provide:

Your order number

The email address used when placing the order

Clear photos or videos of the product

Photos of the packaging

A photo of the shipping label, where applicable

A brief description of the issue

Once we receive the relevant information, our customer support team will review your request and advise you of the appropriate next steps.

What should I do if a product does not fit or meet my needs?

If you receive a size-dependent product such as fitness equipment, workout accessories, or personal care accessories and believe the size or specifications are unsuitable, please review our Refund Policy and contact us before returning the item.

Please include your order number and details regarding the sizing or product suitability issue.

Return eligibility will depend on the condition of the product and the terms stated in our Refund Policy.

For hygiene and safety reasons, certain products may be subject to specific return conditions after use.

Please review the applicable product information and Refund Policy before returning any item.

What should I do if a product is not suitable for my preferences?

Individual preferences and experiences may vary depending on skincare products, fitness equipment, personal care essentials, and other accessories.

A customer's personal preference or individual experience with a product cannot always be predicted.

If you would like to request a return, please review our Refund Policy to determine whether your item is eligible and contact us before sending it back.

What is your return process?

Before returning any item, please review our Refund Policy and contact us at service@novareliq.com for return instructions.

Please do not return an item without contacting us first.

Our customer support team will review your request and, where the return is eligible under our Refund Policy, provide the appropriate return instructions and applicable return address.

Returns sent without prior authorization or without following the provided return instructions may not be accepted.

Is your registered business address also the return address?

Not necessarily.

Our registered business address is provided for legal and business identification purposes and may not be the return address for your order.

Please do not send products directly to our registered business address unless our customer support team has specifically instructed you to do so.

If your return request is approved, we will provide the appropriate return address and return instructions applicable to your order.

When will I receive my refund?

Refund processing depends on the circumstances of the return and the original payment method used.

Once an eligible refund has been approved and processed by us, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

For complete information regarding refund eligibility, procedures, timeframes, and processing, please review our Refund Policy.

Which payment methods are accepted?

Available payment methods are displayed during checkout and may vary depending on your location, currency, device, and the payment services available at the time of purchase.

Please use one of the payment methods displayed during checkout to complete your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers made available during checkout.

Novareliq does not ask customers to send complete payment card information by email.

If you receive a suspicious communication claiming to represent Novareliq and requesting sensitive payment information, please contact us at service@novareliq.com before providing any information.

Are product colors and appearance exactly the same as shown online?

We aim to present product images and descriptions as accurately as reasonably possible.

However, product color and appearance may vary slightly depending on screen settings, lighting conditions, photography, manufacturing variations, materials, and other factors.

Where measurements are provided, minor differences may also occur due to the measurement method or product construction.

Please review the individual product page carefully before purchasing.

Are Novareliq products suitable for everyone?

No single skincare, fitness, or personal care product is suitable for every individual.

Suitability may depend on factors such as skin type, body measurements, physical condition, activity level, personal preferences, and individual needs.

Please use products according to the instructions, warnings, and intended purpose shown on the relevant product page.

Customers are responsible for selecting products that are appropriate for their individual needs based on the available specifications and product information.

How should I use skincare products and fitness equipment safely?

Please inspect fitness equipment and accessories before each use and make sure all components are properly secured and show no obvious signs of damage.

For workout equipment and exercise accessories, ensure the product is assembled correctly and used according to the applicable instructions, specifications, and weight limits.

For skincare and personal care products, review the ingredients, directions, and applicable warnings before use.

Products should be used only for their intended purpose and in accordance with the provided instructions.

Stop using a product if it becomes damaged, causes irritation, or if continued use could create a safety concern.

How can I contact Novareliq?

For questions about products, sizing, orders, shipping, returns, refunds, payments, privacy-related requests, or other store-related matters, please contact:

Email: service@novareliq.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

When contacting us regarding an existing order, please include your order number and the email address used at checkout so that we can assist you more efficiently.

Business Information

Novareliq is an online retail store owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the legal seller of products purchased through novareliq.com and is responsible for product sales, order processing, transactions, customer support, returns, refunds, and other store-related services provided through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com