Shipping Policy
Shipping Policy
Last Updated: September 23, 2026
At Novareliq, we understand how important it is to receive your skincare, fitness, and everyday essentials safely and on time. Shipping is an important part of our commitment to providing a reliable shopping experience.
From secure packaging to dependable fulfillment and shipping partners, we aim to ensure your skincare products, beauty and personal care essentials, fitness equipment, workout accessories, and other everyday products arrive safely and in good condition.
1. Order Processing
Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
Estimated Delivery Times
Estimated delivery times vary depending on destination, shipping method, carrier operations, and other factors.
For orders shipped to the United States:
Standard Shipping: approximately 5–12 business days after dispatch
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.
Shipping estimates are provided for reference and are not guaranteed delivery dates.
Available shipping options, applicable costs, and estimated delivery information will be displayed during checkout where available.
2. Shipping Times & Rates
We work with shipping carriers and fulfillment partners to provide a safe and efficient delivery experience.
Standard Shipping: Estimated delivery within 5–12 business days after dispatch
Free Shipping: Eligible orders of US$49 or more qualify for free standard shipping
Orders Below US$49: Applicable shipping charges are calculated and displayed during checkout based on the destination and available shipping services
Any geographic restrictions, exclusions, or different shipping options applicable to an order will be shown during checkout before payment is completed.
3. Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or from third-party fulfillment and logistics facilities depending on:
Product availability
Product type
Inventory location
Delivery destination
Fulfillment efficiency
As a result, products within the same order may occasionally be shipped in separate packages.
Separate packages may also have different tracking numbers or arrive on different dates.
Receiving part of your order does not necessarily mean that the remaining items are missing.
4. Tracking Information
Tracking Updates
Once your order has been dispatched and tracking information becomes available, a tracking number will generally be sent to the email address provided during checkout.
Tracking Availability
Tracking information may take some time to appear after a shipping label has been created.
Updates are controlled by the applicable shipping carrier and may vary depending on the carrier, destination, and stage of delivery.
If tracking does not update immediately, please allow additional time for the carrier's system to register the shipment.
5. Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
Carrier delays
Customs review
Severe weather
Transportation disruptions
Peak shopping periods
Public holidays
Remote delivery locations
Local delivery conditions
Incorrect or incomplete delivery information
If your order appears to be significantly delayed, please contact us and we will review the tracking and shipment information available to us.
6. Lost Packages
If tracking information indicates that a package has been delayed for an unusually long period or appears to have been lost in transit, please contact us at:
Please include:
Your order number
The email address used at checkout
Your shipping address
Any relevant tracking information
We may need to contact or obtain information from the applicable carrier before determining the appropriate next step.
7. Damaged, Defective, Incorrect, or Incomplete Orders
Although we use appropriate packaging and fulfillment procedures, unexpected issues may occasionally occur during transportation.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.
To help us review your request, please provide:
Your order number
The email address used at checkout
Clear photos or videos of the product
Photos of the packaging
A photo of the shipping label, where applicable
A brief description of the issue
If the issue is confirmed, we will provide an appropriate replacement, refund, return solution, or other suitable resolution in accordance with our applicable policies and legal obligations.
Please retain the product, packaging, accessories, and shipping materials until our customer support team has completed its review or advised you that they are no longer required.
8. Delivery Information
Address Verification
Customers are responsible for providing complete and accurate delivery information during checkout.
Please carefully review:
Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Telephone number, where requested
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed once the order has entered processing, fulfillment, shipment preparation, or dispatch.
P.O. Boxes
Some shipping services or products may have limitations regarding delivery to P.O. Boxes.
Where applicable, providing a complete residential or business street address may help prevent delivery issues.
9. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the shipment may be delayed, returned to sender, or otherwise affected.
Customers may be responsible for additional shipping or handling costs associated with reshipping an order where permitted by applicable law.
Please verify your shipping information carefully before completing checkout.
10. Multiple Shipments
Some orders may contain products fulfilled from different locations.
In these cases, your order may:
Arrive in more than one package
Receive more than one tracking number
Have packages delivered on different dates
You will not normally be charged additional shipping solely because an order is divided into multiple shipments, unless otherwise clearly disclosed during checkout.
11. International Orders
Where international shipping is available, delivery times may vary by country or region.
International orders may be subject to:
Customs inspection
Import duties
Import taxes
Brokerage charges
Customs clearance fees
Other local charges
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient and are determined by the applicable government authority, customs agency, carrier, or other third party.
Novareliq does not control these charges or customs processing times.
Customs procedures may result in additional delivery time.
Customers are responsible for ensuring that products ordered are permitted to be imported into their destination where applicable.
12. Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned to sender because delivery could not be completed, please contact us.
Any refund, reshipment, or additional shipping charge will be determined based on:
The reason for the unsuccessful delivery
The condition of the returned package
Applicable shipping costs
Our Return & Refund Policy
Applicable law
Original shipping costs may not be refundable where the unsuccessful delivery resulted from circumstances attributable to the customer, except where otherwise required by law.
13. Delivery Confirmation
A carrier's tracking system may mark a package as delivered before the customer physically locates the package.
If tracking shows Delivered but you cannot find your order, we recommend first checking:
Around the delivery location
With household members
With neighbors, where appropriate
With reception, building management, or a mailroom
Any secure delivery locations around the property
If you are still unable to locate the package, please contact us so we can review the available delivery information.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our customer support team:
Customer Support Email: service@novareliq.com
Customer Support Days: Monday–Friday
We aim to respond to customer inquiries within 1–2 business days.
When contacting us about an existing order, please include your order number and the email address used at checkout so that we can assist you more efficiently.
Business Information
Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.
Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for product sales, order processing, customer support, shipping-related customer service, returns, refunds, and other transactions conducted through the website.
Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com