Return & Refund Policy

Last Updated: September 23, 2026

Return Window

Customers may request a return within 30 days after confirmed delivery of the order.

Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.

Return Eligibility

Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise must be unused, unwashed, unaltered, and in its original condition.

All included parts, accessories, product documentation, and original packaging must be returned with the item.

Proof of purchase is required for all return requests.

For products such as skincare items, beauty and personal care essentials, fitness equipment, and workout accessories, items should be free from signs of use, stains, damage, excessive wear, or other conditions affecting their original state unless the return relates to a verified defect or another issue covered under this policy.

Non-Returnable Items

Certain items may be excluded from return for personalization, hygiene, safety, or product-integrity reasons.

Non-returnable items may include:

Personalized or customized products

Gift cards

Items marked as final sale

Products that have been used, washed, altered, or damaged after delivery

Opened or used skincare and personal care products where hygiene or product-integrity restrictions apply

Products specifically identified as non-returnable

Any applicable exclusions will be stated on the product page or communicated before a return request is approved.

Nothing in this section is intended to limit any rights that cannot legally be excluded under applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the matter, please include:

Your order number

The email address used at checkout

Clear photos or videos of the product

Photos of the packaging

A photo of the shipping label, where applicable

A brief description of the issue

If the claim is validated, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Please retain the product, packaging, accessories, and other relevant materials until our customer support team has completed its review or advised you that they are no longer required.

Incorrect Size or Product Selection

Customers are responsible for reviewing product descriptions, measurements, sizing information, and available options before completing a purchase.

If you ordered the wrong size, color, style, or product option, you may request a return within the applicable return window, subject to the eligibility requirements in this policy.

Unless the incorrect item was sent due to an error on our part, return shipping costs for incorrect customer selections are generally the customer's responsibility.

For size-dependent products such as fitness equipment, workout accessories, and personal care accessories, we recommend reviewing the measurements provided on the applicable product page before ordering.

Return Shipping

Customers are generally responsible for return shipping costs for preference-based returns, including returns due to:

Change of mind

Incorrect size selection

Incorrect color or style selection

Ordering the wrong product

Other reasons not caused by an error on our part

If Novareliq confirms that an item was defective, damaged, incomplete, or sent incorrectly, we will provide an appropriate remedy and return or resolution instructions at no additional cost to the customer.

Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.

Return Address

Please do not send returns to our registered business address.

Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions for your order.

The return address may vary depending on the product, order, destination, or fulfillment location.

Returns sent without prior authorization or to an incorrect address may not be accepted.

Return Packaging

Where possible, returned products should be securely packaged to help prevent damage during return transportation.

Customers should include all original accessories, components, manuals, inserts, and other items supplied with the product.

We recommend retaining proof of shipment or tracking information until the return has been completed.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Additional time may be required for the payment provider, card issuer, bank, or financial institution to process and post the refund.

The time required for the refund to appear in your account is controlled by the applicable payment provider or financial institution.

Where permitted and clearly applicable, we may deduct amounts for:

Missing parts or accessories

Excessive use

Damage occurring after delivery

Alteration

Significant loss in product value

Other conditions inconsistent with the return requirements stated in this policy

Any applicable deduction will be assessed based on the condition of the returned item and applicable law.

Refunds for Damaged or Defective Products

Where we verify that a product was damaged, defective, incorrect, or incomplete when delivered, we may offer an appropriate remedy depending on the circumstances.

This may include:

A replacement

A full or partial refund

Another appropriate resolution

We may request supporting photographs, videos, packaging information, or other evidence reasonably necessary to evaluate the issue.

Exchanges

Exchange availability depends on current product availability and inventory levels.

We cannot guarantee that the same product, color, style, or size will remain available when an exchange request is processed.

In some cases, the fastest option may be to return an eligible item and place a new order after the return request has been approved.

Please contact us before sending any product back for exchange.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist with cancellation requests before fulfillment begins.

However, we cannot guarantee that an order can be canceled once processing, fulfillment, shipment preparation, or dispatch has begun.

If an order can no longer be canceled, customers may need to follow the applicable return procedure after delivery.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping or handling costs may apply where permitted by law.

Any refund associated with a returned or undeliverable shipment will be reviewed based on the circumstances of the order and this policy.

Customers are responsible for reviewing their shipping information before completing checkout.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, damaged products, or refunds, please contact us at:

Customer Support Email: service@novareliq.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

When contacting us regarding an existing order, please include your order number and the email address used at checkout so that we can assist you more efficiently.

Business Information

Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com