Terms and Conditions

Last Updated: September 23, 2026

Scope of These Terms

These Terms and Conditions apply to your access to and purchases made through novareliq.com.

By visiting the website, submitting an order, or purchasing products through the store, you acknowledge and agree that your use of the website and your purchase are subject to these Terms and Conditions and any other policies referenced or made available on the store.

Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for transactions, order processing, customer support, returns, refunds, and other store-related services provided through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com

Product Information

We make reasonable efforts to present product descriptions, photographs, colors, measurements, materials, sizing information, features, availability, pricing, and other product information accurately.

However, the appearance, dimensions, color, texture, or other characteristics of products may vary slightly due to factors including:

Screen and device settings

Lighting and photography

Measurement methods

Manufacturing variations

Material characteristics

Production batches

Product construction

For products such as skincare products, beauty and personal care essentials, fitness equipment, workout accessories, wellness products, and other everyday items, customers should carefully review the applicable product specifications, ingredients, measurements, and usage information before purchasing.

Minor variations that do not materially affect the normal use of a product may not constitute a defect.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order where reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated.

Product Suitability and Specifications

Every customer has different needs and preferences.

Product suitability may depend on factors including:

Skin type

Product dimensions

Weight

Body measurements

Age

Physical condition

Activity level

Personal preferences

Intended use

Customers are responsible for reviewing the product information and choosing a product reasonably appropriate for their individual needs.

Where sizing measurements, weight limits, ingredient information, or usage recommendations are provided, customers should carefully review those specifications before completing a purchase.

Product photographs, descriptions, or examples are provided for general guidance only and do not guarantee that a particular product will be suitable for every individual.

If you are uncertain about product specifications or suitability, you may contact us at service@novareliq.com before placing your order.

Safe and Appropriate Product Use

Products should be used only for their intended purpose and in accordance with any instructions, warnings, or product information provided.

Customers should inspect fitness equipment and accessories before use and periodically during continued use.

For products such as fitness equipment, workout accessories, skincare products, and personal care items, you should stop using the product if it becomes damaged, excessively worn, broken, defective, or otherwise unsuitable for safe continued use.

Skincare and personal care products should be used according to their provided directions, ingredient information, and applicable warnings. Fitness equipment should be used according to the manufacturer's instructions and safety recommendations.

Novareliq does not represent that every product is suitable for every individual or every situation.

Nothing in this section limits any rights or remedies available under applicable law where a product is defective or otherwise fails to comply with legal requirements.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has been dispatched.

Orders may be subject to:

Payment authorization

Fraud-prevention review

Product availability

Inventory verification

Shipping restrictions

Other reasonable order-processing requirements

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud

Unauthorized transactions

Payment failure

Inventory limitations

Pricing errors

Product information errors

Suspected misuse of promotions

Unauthorized resale activity

Shipping restrictions

Legal or regulatory requirements

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued using the original payment method or another method permitted under applicable payment procedures.

Order Information

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

Customer name

Email address

Billing information

Shipping address

Telephone number where required

Selected product

Size, color, style, or other product options

Please review your order carefully before completing checkout.

If you discover an error after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after processing, fulfillment, shipment preparation, or dispatch has begun.

Prices, Taxes, and Payment

Product prices, available payment methods, applicable taxes, shipping charges, discounts, and total order amounts are displayed during checkout before payment is submitted.

Customers are responsible for reviewing the total amount before completing a purchase.

By submitting payment information, you represent that:

You are authorized to use the selected payment method

The payment information you provide is accurate

You authorize the applicable transaction

Payments may be subject to authorization, verification, and fraud-prevention procedures performed by Shopify, payment providers, banks, card issuers, or other financial institutions.

Additional bank fees, foreign exchange fees, international transaction charges, currency conversion charges, or payment-provider fees may be determined by third parties and are outside Novareliq's control.

For additional information, please review our Payment Methods page.

Shipping and Delivery

Shipping, delivery times, tracking, fulfillment, international orders, delivery delays, and related matters are governed by our Shipping Policy.

Current estimates for orders shipped to the United States are generally:

Order Processing: 1–3 business days

Standard Delivery: approximately 5–12 business days after dispatch

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier operations, customs, weather, holidays, transportation disruptions, remote destinations, or other circumstances outside our reasonable control.

Please review our Shipping Policy before placing an order.

Free Shipping

Where offered, eligible orders of US$49 or more qualify for free standard shipping, subject to any geographic restrictions or exclusions displayed during checkout.

Shipping terms and eligibility may change from time to time.

The applicable shipping charge shown during checkout before payment is submitted will apply to the order.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective products, incorrect products, incomplete orders, and related matters are governed by our Return & Refund Policy.

Customers may generally request an eligible return within 30 days after confirmed delivery, subject to the conditions and exclusions stated in that policy.

Customers must contact us before sending any return.

Do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.

If a return is approved, the appropriate return instructions and return address will be provided.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot be guaranteed once an order has entered:

Processing

Fulfillment

Shipment preparation

Dispatch

If the order can no longer be canceled, the applicable return procedure may need to be followed after delivery.

Promotions and Offers

Promotions, discount codes, coupon codes, sales, limited-time offers, free-shipping promotions, and other promotional activities may be subject to:

Eligibility requirements

Expiration dates

Product exclusions

Minimum purchase requirements

Usage limitations

Geographic restrictions

Other stated conditions

Unless expressly stated otherwise, promotions and discount codes may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, cancel, or discontinue promotions where permitted by applicable law.

Product Availability

Products shown on the website may become unavailable without notice.

Adding a product to a shopping cart does not reserve inventory.

In some circumstances, an item may become unavailable after an order has been submitted.

If we are unable to fulfill an affected item, we may contact you regarding the available options or issue an appropriate refund for the unavailable product.

Personal Use and Prohibited Activity

Products offered through Novareliq are intended for lawful personal use unless otherwise expressly agreed by us in writing.

You must not use the website or our services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited conduct includes, where applicable:

Fraudulent purchasing

Unauthorized use of payment methods

Abuse of discounts or promotions

Attempts to interfere with checkout or payment systems

Unauthorized resale activity

Submission of false information

Attempts to compromise website security

Malicious or automated activity that interferes with normal website operation

Violation of applicable law

We may refuse or cancel transactions reasonably associated with prohibited or fraudulent activity.

Intellectual Property

The content available through novareliq.com, including website text, graphics, branding, logos, page layouts, photographs owned or licensed by us, and other protected materials, may be subject to intellectual property rights.

Except where permitted by applicable law or with appropriate authorization, you may not reproduce, distribute, modify, publish, commercially exploit, or otherwise misuse protected website content.

Third-party trademarks, brands, or other intellectual property appearing on the website remain the property of their respective owners where applicable.

Third-Party Services

Our store may rely on third-party services, including:

Shopify

Payment providers

Shipping carriers

Fulfillment providers

Analytics services

Marketing providers

Technology providers

These third parties may have their own terms, privacy policies, and service conditions.

Novareliq does not control independent third-party services or their availability, systems, processing times, or policies.

Website Availability

We aim to keep novareliq.com accessible and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Access may occasionally be affected by:

Maintenance

Technical issues

Hosting or network disruptions

Software updates

Security measures

Third-party service outages

Circumstances outside our reasonable control

We may modify, suspend, or discontinue portions of the website where reasonably necessary.

Limitation of Liability

To the fullest extent permitted by applicable law, Novareliq and Shiyan Canmouzhang Network Information Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the website, an order, transaction, product, or purchase.

Nothing in these Terms is intended to exclude, limit, or restrict:

Rights that cannot legally be excluded

Mandatory consumer protection rights

Liability that cannot lawfully be excluded or limited

Remedies available under applicable law

Where applicable law provides customers with mandatory rights, those rights remain unaffected.

Indemnification

To the extent permitted by applicable law, you may be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.

This section does not apply where such responsibility cannot lawfully be imposed on a consumer.

Privacy

Our collection and handling of personal information are described in our Privacy Policy.

The Privacy Policy explains, among other matters:

What information we may collect

How information may be used

How information may be shared

Cookies and similar technologies

Data retention and security

Privacy rights and choices

How to submit privacy requests

Please review the Privacy Policy for additional information.

Governing Law

These Terms and Conditions and transactions conducted through novareliq.com are governed by the applicable laws of the People's Republic of China, subject to any mandatory consumer protection rights that may apply in the customer's place of residence.

Nothing in this section is intended to limit, waive, or restrict any consumer rights or protections that cannot legally be waived or restricted under applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent reasonably necessary, where permitted.

The remaining provisions will continue to apply to the extent permitted by law.

Changes to These Terms

We may update or revise these Terms and Conditions from time to time to reflect changes to:

Our business practices

Website functionality

Products or services

Legal requirements

Operational requirements

Updated Terms will be posted on this page with a revised Last Updated date.

Changes generally apply prospectively unless otherwise stated or required by applicable law.

The version of these Terms available at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, or your use of the store, please contact:

Customer Support Email: service@novareliq.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

When contacting us regarding an existing order, please include your order number and the email address used at checkout.

Business Information

Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for product sales, transactions, order processing, customer support, returns, refunds, and other store-related services provided through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com