Payment Methods

Last Updated: September 23, 2026

The payment methods available for an order are displayed during the checkout process. Available options may vary depending on the customer's location, selected currency, device, and the payment services enabled at the time of purchase.

Customers should select one of the payment methods displayed at checkout to complete their purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

A payment provider, card issuer, bank, or other financial institution may require additional verification, decline a transaction, or place a temporary authorization hold in connection with an attempted purchase.

Novareliq does not control a payment provider's, bank's, or card issuer's approval decision, authorization process, hold period, or release schedule.

If a payment is declined or remains pending, customers may need to contact their payment provider or financial institution for additional information.

Checkout Security

Checkout is processed through Shopify and participating payment providers using security measures intended to help protect transaction information.

However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

Customers are responsible for helping protect their own account credentials and should use trusted devices, browsers, and networks when completing a purchase.

Novareliq will not ask customers to send complete payment card details, passwords, or other sensitive payment credentials by email.

If you receive a suspicious communication claiming to represent Novareliq and requesting sensitive payment information, please contact us at service@novareliq.com before providing any information.

Pricing and Charges

Applicable product prices, shipping charges, taxes, discounts, and the total order amount are displayed during checkout before payment is submitted.

Customers are responsible for reviewing the order total before completing payment.

Any foreign exchange fees, currency conversion charges, bank fees, card issuer fees, international transaction fees, or similar charges, if applicable, are determined by the customer's payment provider or financial institution and are not controlled by Novareliq.

Currency

Product prices may be displayed in the currency available through the website or checkout experience.

Where currency conversion is provided by a payment provider, bank, card issuer, or other third party, the final exchange rate and any related conversion fees may be determined by that third party.

The amount shown on a customer's bank or card statement may therefore vary depending on the exchange rate and fees applied by their financial institution.

Discount Codes

Discount codes must be entered before checkout is completed and are subject to the terms, conditions, eligibility requirements, expiration dates, and limitations stated with the applicable promotion.

Unless expressly stated otherwise, discount codes may not be:

Combined with other offers or promotions

Exchanged or redeemed for cash

Transferred

Applied retroactively to previously completed orders

If a discount code does not apply successfully, customers should review the applicable promotion conditions before completing checkout.

Payment Issues

If you experience difficulty completing payment, please check that the billing and payment information entered during checkout is accurate.

Payment issues may also occur due to card restrictions, payment-provider verification, insufficient authorization, bank security controls, or other circumstances outside Novareliq's control.

If the issue continues, you may wish to contact your bank, card issuer, or payment provider before attempting the transaction again.

Duplicate or Pending Charges

In some cases, a payment attempt may appear as a pending authorization on your bank or card account even if the order was not completed successfully.

Pending authorizations are generally controlled by the relevant bank, card issuer, or payment provider.

Novareliq does not determine how long a financial institution keeps a pending authorization on an account.

If you believe you have been charged more than once for the same order, please contact us with your order details so our customer support team can review the transaction information available to us.

Order Confirmation

A successful payment does not necessarily mean that an order has been dispatched.

After an order is placed successfully, an order confirmation will generally be sent to the email address provided during checkout.

Orders may still be subject to payment verification, fraud-prevention review, product availability, and fulfillment processing before shipment.

If you do not receive an order confirmation, please check your spam or junk email folder before contacting customer support.

Refunds to Original Payment Method

Where a refund is approved under our Refund Policy, refunds will generally be issued to the original payment method used for the purchase, unless otherwise required or agreed.

After we process an eligible refund, additional time may be required for the customer's bank, card issuer, or payment provider to make the funds available.

The time required for funds to appear is determined by the applicable financial institution or payment provider and may vary.

For additional information regarding refund eligibility and processing, please review our Refund Policy.

Contact Us

If you have any questions regarding payments, charges, discount codes, currency, checkout, or payment-related issues, please contact us at:

Customer Support Email: service@novareliq.com
Customer Support Days: Monday–Friday

We aim to respond to customer inquiries within 1–2 business days.

When contacting us regarding an existing order or payment, please include your order number and the email address used at checkout, where applicable.

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Business Information

Novareliq is owned and operated by Shiyan Canmouzhang Network Information Technology Co., Ltd.

Shiyan Canmouzhang Network Information Technology Co., Ltd. is the seller of record for purchases made through novareliq.com and is responsible for product sales, payment-related customer support, order processing, returns, refunds, and other transactions conducted through the website.

Brand Name: Novareliq
Website: novareliq.com
Legal Company Name: Shiyan Canmouzhang Network Information Technology Co., Ltd.
Registered Address: Room 415, 4th Floor, Building 3, Human Resources Industrial Park, No. 17 Renmin North Road, Maojian District, Shiyan City, Hubei Province, China.
Customer Support Email: service@novareliq.com